Retail
Northwind OutdoorsService levels
| Code | Label | Price | ETA days | Spoken ETA | Upgrade only | Actions |
|---|---|---|---|---|---|---|
| standard | Standard delivery | 0.00 | 3 | arriving in about three days | No | |
| express | Express delivery | 4.99 | 1 | arriving tomorrow | No | |
| next_day | Next day before noon | 7.99 | 1 | arriving tomorrow before noon | Yes |
Cases
ORD-48210
Priya Nair · priya.nair@example.com
- Status
- awaiting_dispatch
- Service level
- standard
- Promised
- 2026-09-07
- Complete
- 2026-09-09
| SKU | Name | Spoken as | Qty | Unit price | Actions |
|---|---|---|---|---|---|
| TRL-SHOE-42 | Fell trail running shoe, size 9 | a fell trail running shoe | 1 | 94.00 | |
| MER-BASE-M | Merino base layer, medium | a merino base layer | 1 | 34.00 |
Customers
| Name | Phone | Tier | Actions | |
|---|---|---|---|---|
| Priya Nair | priya.nair@example.com | +44 7700 900123 | standard |
Telco
Kestrel CommsService levels
| Code | Label | Price | ETA days | Spoken ETA | Upgrade only | Actions |
|---|---|---|---|---|---|---|
| standard | Standard delivery | 0.00 | 2 | arriving in about two days | No | |
| express | Express delivery | 3.00 | 1 | arriving tomorrow morning | No | |
| next_day | Same-day delivery | 6.00 | 0 | arriving later today | Yes |
Cases
DEV-77213
Priya Nair · priya.nair@kestrel.example
- Status
- awaiting_dispatch
- Service level
- standard
- Promised
- 2026-09-07
- Complete
- 2026-09-08
| SKU | Name | Spoken as | Qty | Unit price | Actions |
|---|---|---|---|---|---|
| PHN-HALO5G | Kestrel Halo 5G handset | a Kestrel Halo 5G handset | 1 | 49.00 | |
| ESIM-5G | eSIM profile on the 5G unlimited plan — active now | an eSIM profile on the 5G unlimited plan, already active | 1 | 0.00 |
Customers
| Name | Phone | Tier | Actions | |
|---|---|---|---|---|
| Priya Nair | priya.nair@kestrel.example | +44 7700 900123 | standard |